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Hands On Technology Transfer, Inc.

Supporting and Troubleshooting Windows 10

Attend face-to-face, remote-live or on site at your facility.

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Supporting and Troubleshooting Windows 10

Duration: 5 Days

Price: $2795 *California residents and government employees call for pricing.

Discounts: We offer multiple discount options. Click here for more info.

Delivery Options: Attend face-to-face in the classroom or remote-live attendance.

Students Will Learn

  • Processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolving issues that pertain to hardware devices and device drivers
  • Troubleshooting Windows 10 devices remotely
  • Resolving issues related to accessing resources from devices that are domain-joined
  • Troubleshooting issues that pertain to network connectivity
  • Maintaining and recovering a device running Windows 10
  • Troubleshooting client configuration failures and issues with application of Group Policy Objects
  • Troubleshooting issues related to user settings
  • Troubleshooting remote connectivity issues
  • Resolving issues related to accessing resources from devices that are not domain-joined
  • Troubleshooting issues that pertain to application installation and operation

Course Description

Microsoft Certified PartnerThis course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Course Prerequisites

Kowledge of networking fundamentals including TCP/IP and UDP and DNS, AD DS principles, Public Key Infrastructure (PKI) components, Windows Server 2012 R2 fundamentals and Microsoft Windows Client essentials.

Course Overview

Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Using Troubleshooting Tools
Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Creating a New BitLocker Password
Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Configuring Group Policy Settings to Control Device Installation
  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer
Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
Resolving Issues with Network Connectivity Issues
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • Troubleshooting a Wireless Network
Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Troubleshooting Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
Troubleshooting User Settings
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Resolving Folder Redirection Issue
Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
Troubleshooting Resource Access Within a Domain
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility Issues
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues
Maintaining Windows 10
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
    • Resolving a Performance-Related Issue
    • Resolving a CPU-Related Performance Issue
    • Resolving a Disk-Related Performance Issue
  • Applying Applications and Windows Updates
Recovering Data and Operating System
  • File Recovery in Windows 10
  • Recovering an Operating System
  • Resolving Issues with Previous Versions
  • Provision Computer to Comply with Company Standards

Related Courses

    Course Benefits

    • Course materials include student guide, hands-on lab manual and USB flash drive for examples and lab work
    • Students receive a certificate of completion at the end of class
    • Students can retake any portion of a class that has been completed, within 12 months at no extra cost
    • There are no registration fees or cancellation fees

    Course Schedule - Face-to-Face in the Classroom or Remote-Live

    Choose a city below to view a schedule. If you have any questions, please call us at 978-250-4299 between 9:00 am - 5:00 pm EST.